FAQs

General

  • Is this website secure?

NylonBelt® adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

  • Is the quality of the belt guaranteed?

Yes, NylonBelt® is 100% guaranteed!

If you are not satisfied with your product, please check out the refund policy.

  • Do you ever do product giveaways?

Yes, we do! We do most of our giveaways on our email and social media. Feel free to follow us there to stay in the loop: https://www.instagram.com/nylonbelt and https://www.facebook.com/nylonbelt.

  • From where are your products shipped?

We own fulfillment centers across the globe, in the United States, Asia and Australia.

  • I'd like to be added to the NylonBelt® email mailing list. What do I do?

Click here to sign up for our email newsletter. Once registered, you will receive emails about new products, special promotions, and exclusive offers for subscribers.

  • Do NylonBelt® have an affiliate program?

Yes, you can find our affiliate program details and apply to join here.

  • Do NylonBelt® offer wholesale account?

Please use our contact form to inquire about wholesale opportunities.

Shipping

  • How long does shipping take?

- 4 - 8 business days for express shipping; 1 - 3 weeks for standard shipping.

The order will be processed and dispatched after your purchase is completed.


- The delivery periods as provided only as an indicative.


- The estimated timeframe does not include possible customs delays.


- The general and specific holidays in the destination country are not taken into account.


* Due to the current COVID 19 situation, please keep in mind that the shipping and delivery times may be affected.

* If your order hasn't arrived in the estimated delivery times, please contact our customer care team at sales@nylonbelt.com.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

  • Do you ship internationally?

Yes, we do ship internationally. Upon checkout, standard shipping takes approximately 1 - 3 weeks to arrive after being shipped to you. International customers assume responsibility for any duties and/or taxes that may be incurred from customs. We successfully shipped many products worldwide each day, with many satisfied customers around the globe.

  • How do I track my order?

Once your order has been shipped, you will receive a notification e-mail with tracking number. Please allow 24-48 hours for this number to become active. If you have not received your email, your e-mail address may have been entered incorrectly during the checkout process. Feel free to contact us and we can provide you with your tracking information.

  • How long do it takes for the product to dispatch?

All items are subject to a handling period before they are dispatched. Most of orders leave the warehouse 2-5 days after payment successful. 

  • How can I change my shipping address?

Please ensure that the email address you have provided is correct. Unfortunately once your order is processed, we cannot change your address. Please email us at sales@nylonbelt.com with your order number if you believe your package won’t arrive to you.

  • How can I cancel my order?

Unfortunately, once your order is processed it cannot be cancelled as it's already on its way to being shipped. Just contact our customer care team as soon as possible, and we will let you know if your order can still be changed.

CHECKOUT

  • Why can't I apply my coupon code?

If your promotion code does not work and has not expired, please email sales@nylonbelt.com.

  • I am having trouble in placing my order.

We're sorry to hear that! Keep in mind that if your billing address doesn’t match the credit card company's records, your order won’t be placed. Please double check the address and billing information you've entered and try again. If you are still facing this issue, please let us know by email sales@nylonbelt.com.

PAYMENT

  • What types of payment method do you accept?

We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club, Apple Pay and PayPal.

  • Why is my credit card payment not going through?

If you are seeing an error upon entering your credit card information please make sure of the following:

1) The credit card numbers you entered is correct, including the security code

2) The name, billing address and zip code you enter upon checkout matches the name on your credit card billing statement (most common problem)

3) You have sufficient funds in your account (if using a debit card). Once an error occurs, your order is not processed and you will have to checkout again. If you are still having problems, PayPal is your second option.

  • Do you offer cash upon delivery?

No, all orders must be paid through our website for us to ship the products. 

REFUND/RETURNS

  • What if my item arrives damaged?

If your order arrives with a damaged or defective item, please contact our customer care team. We will be happy to take a look at your order and assist you on refund.

  • Can I return my order for a refund?

Yes, you can return your order under the Nylon Belt® Guarantee. The product must be sent back in its original package and intact. If you are not 100% satisfied with our product, we will create a solution for you. You can return the product within 30 days of receiving it. Buyer will be responsible for the delivery fees.


Please email sales@nylonbelt.com with your full name, order number and reason for your return and we’d be happy to assist you.